We are committed to delivering your order accurately, in good condition, and always on time. Please read our shipping policy carefully to understand our practices regarding shipping and delivery.

Order Processing / Handling Time:

All orders are processed within 1–2 business days (Monday – Friday). Orders are not dispatched on weekends or public holidays.

Estimated Transit Times: 

• North Island Urban:  
  • Transit Time: 1–2 business days
  • Estimated Total Delivery Time: 2–4 business days from order placement 
• South Island Urban:
  • Transit Time: 2–3 business days
  • Estimated Total Delivery Time: 3–5 business days from order placement 
• Rural Delivery (RD Nationwide):
  • Transit Time: 3–5 business days
  • Estimated Total Delivery Time: 4–7 business days from order placement 

Shipping Rates: Shipping costs are calculated automatically at checkout based on the delivery destination region, total weight, and size of the parcel.

For oversized items, bulk pool chemicals, or heavy equipment that require special transport:

• Processing Time: 1–3 business days
• Estimated Transit Time: 3–7 business days nationwide
• Shipping options and exact freight costs will be displayed at checkout prior to payment.

Our primary shipping carrier is NZ Courier. You will receive a notification with tracking information once your order has been shipped.

You will receive a Shipment Confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours.

Please ensure that your shipping address is correct and complete. We are not responsible for undeliverable packages due to incorrect addresses provided at checkout. If a package is returned to us due to an incorrect address, we will contact you to arrange redelivery, which may incur additional charges.

We do not ship to PO Box addresses. Please provide a physical address for delivery.

• Lost Packages: If your package has not arrived within the expected delivery time, please contact us at sales@thespashop.co.nz for assistance. We will work with the carrier to locate your package.
• Damaged Packages: If your order arrives damaged, please save all packaging materials and damaged goods and contact us immediately at sales@thespashop.co.nz for further instructions.

Please refer to our [Return Policy] for information on returns and exchanges.

If you have any questions about our shipping policy, please contact us at:

• Email: sales@thespashop.co.nz
• Phone: 079200772
• Address: 1135 Fenton Street, Rotorua, New Zealand