Spa & Pool Onsite Repair Services

Professional Onsite & In-House Repairs — Rotorua, Waikato, Hamilton, Horotiu & Tokoroa

At The Spa Shop, we understand how important your spa or pool is for relaxation and well-being. When something goes wrong, you can rely on our experienced technicians to get everything back in perfect working order — quickly and professionally.

Onsite Repairs

Our mobile repair service brings our expertise straight to your door. We handle everything from pump replacements and heater repairs to controller faults and leaks. Most repairs can be completed on the spot thanks to our fully equipped technicians.

In-House Repairs

Prefer to bring your equipment to us? Our in-house repair service at The Spa Shop provides:

  • Full diagnostics and troubleshooting

  • Pump and heater repairs

  • Water circulation and filtration system repairs

  • Wet testing to simulate real spa conditions

We ensure every repair is reliable before it leaves our workshop.

Qualified Technicians You Can Trust

Our team includes both Spa/Pool technicians and a registered electrician, ensuring all mechanical and electrical work is safe and compliant.

Call-out fees:

  • Includes travel and first hour on-site: $110 + GST
  • Thereafter: $80 + GST, charged in 30-minute increments
  • Rural/non-urban areas may incur an additional travel fee: $1.50 + GST per km

Whether it’s mechanical, electrical, or water-quality related, The Spa Shop delivers dependable service and quality workmanship every time.

Service Area

While we’re based in Rotorua, we provide professional mobile spa and pool repair services across the wider region, including:

  • Waikato
  • Hamilton
  • Horotiu
  • Tokoroa

No matter where you are, we can get your spa or pool back in top condition.

Parts & Brands

We are an authorised dealer for HotSpring spa pools, providing genuine parts for repairs and upgrades. But we also service and supply parts for a wide range of other spa brands, including Alpine, Vortex, Leisurerite, Sundance and more. Rest assured your spa or pool is in expert hands.

Spa & Pool Valet

We also offer a spa and pool valet service to keep your water clean, balanced, and ready for use. For full details, check out our dedicated Spa & Pool Valet page — this service complements our repair work perfectly.

Book a Repair

Ready to get your spa or pool fixed?
Simply give us a call before bringing your components to us, or contact our friendly team to schedule an onsite visit.

📍 Visit The Spa Shop or give us a call to book a service in Rotorua, Tokoroa, Hamilton, Horotiu or Waikato today.

At The Spa Shop, we’re here to keep your spa and pool running at their best — so you can get back to relaxing.